Job Supervisor, passengers services (Temporary 6-9 months), Montréal

Job Description

The incumbent is responsible for overseeing all aspects of ground operations and ensuring that they meet Air Transat's high standards and safety requirements. As an ambassador for the Company, the Supervisor will also promote and maintain a safety culture at all times.

• Ensure compliance with Air Transat's airport policies and procedures regarding the treatment of passengers, both in terms of check-in and boarding by assisting and supervising the handler's teams
• Communicate the guidelines to the airport's business partners;
• As required, attend operational meetings and follow up on service level agreements (SLAs) with our suppliers
• Conduct station inspections in accordance with company programs, identify corrective actions and ensure their implementation;
• Provide coaching and mentoring to operational teams, both those of Air Transat and the various service providers
• Manage station delays, emergency events and irregular operations
• Work closely with airport authorities, government agencies and ground handling agents;